Patient Policy

Patient Policy

Except for emergency cases, patient is admitted to the hospital by appointment. The admission is recommended by the specialist during the patient’s outpatient consultation. Before admission, the patient is counselled by the front desk executive regarding the treatment package which includes:
Estimated bill amount.
Average length of stay.
Various modes of payment accepted.
Documents to bring on day of admission.
On arrival of the patient for admission the IPD Registration staff completes the admission formalities and allots the room to the patient. The patient will be escorted to the concerned ward and the Patient Relation Coordinator will orientate the patient to the ward and the facilities available. The Patient will then be checked by the ward doctor – this involves taking a detailed medical history, measuring and recording the vital parameters by the nursing staff and ordering of tests if necessary.
During the patient’s stay in the hospital, he/she will be attended by a team of doctors comprising of medical specialists, assisted by medical officers and resident. Every care is taken in respect of patient care, treatment, meals, dress and health recovery. The daily routine in the ward includes activities such as ward rounds by doctors, medication, investigations (if required), meals, visiting hours and bedtime. If required, the doctors operate the patient as part of the treatment.
The patient’s medical records and information on their medical condition are confidential. We will only share this information with the patient and the next-of-kin. If the immediate family members wish to know more about the patient’s condition, they can approach the appropriate coordinator to arrange for convenient time to meet the concerned doctor. Mode of payment is either cash or credit/debit cards (MasterCard, Maestro and Visa).


Discharge of the patient will be authorized as per the doctor’s opinion.
In case the patient/relative wishes to be transferred to another hospital or be sent home against the advice of the doctor, the patient/relative would be required to      sign a ‘Discharge against Medical Advice’ declaration and the hospital will not be held responsible for any change in the patient’s condition, thereafter.
Your Summary Report/Discharge Card will be given to you by Nursing staff.
Please submit the visitor passes at the billing department at the time of discharge, failing which an additional charge of Rs.500/- will be added to your total bill      amount.
Any refund, will be paid by cash at time of discharge upto Rs.9900 Beyond this amount, it will be settled by cheque or by online transfer within 3 – 5 working days.
The discharge timings followed in the hospital are morning, afternoon & evening. Official checkout time is 12 Noon. Discharge process is initiated only after the      doctor has recorded a suitable entry in the patient’s file. It would take us approx. 4 hours to process your discharge. This includes the preparation of a discharge       summary by the doctor, return of unused medicines, preparation of your bill and compilation of reports.
Once your bill is ready, the Billing Department will inform you requesting for settlement. You will then have to proceed to the IP Billing Counter on the first floor      from where you may collect your bill. The payment will be made at the IP Billing Counter on the first floor. You will be handed over discharge slip which you may      hand over to the Co-ordinator/Nurse, who will then hand over all the reports to you. Medico legal cases are bound by certain rules, whereby the first X-ray film &      all reports are required to be retained by the hospital.

Visitor policy

Our visiting hours are from 11:00 am to 12:00 am and 5.00pm to 6.00pm. Please restrict the number of visitors with a view to reduce disturbance and likelihood of     infection. Children below 14 years are not allowed to be in any inpatient area except under very special circumstances. This is intended to be a child welfare     measure. This is to protect them from getting infected as they are more susceptible to contract infections. A written authorization from the Medical      Superintendent must be obtained for allowing children to visit the patient.
Attendant’s Pass : One attendant pass per patient is normally issued on admission. Private room & higher category patients will be issued two attendant passes.      For all ICUs, only one pass is allowed. Pass valid from 11:00 am to 12:00 pm and 5.00 pm to 6.00 pm.
You are requested to maintain silence while in the hospital. Kindly avoid using cellular phones, since this causes interference with sophisticated patient monitoring      systems.
Food and flowers from outside are not permitted in the hospital. Attendant’s and visitor’s passes shall be issued on admission desk at the time of admission.

General Guidelines

and Dos / Dont’s DOs

Ask MOD/Security guard/Nurse permission to visit.
Wash your hands / sanitize them before you touch the patient.
Put your cell phone in Silent Mode..
Leave the room if the doctor or nurse arrives to examine or talk to the patient.


Don’t enter the hospital if you have any symptoms that could be contagious like cold, flu, etc.
Don’t bring outside food/fruits inside the hospital for patients. The hospital serves well balanced vegetarian meals. Dieticians, in association with the doctor, will      manage your diet needs. For service timings and more information kindly contact dietary services.
Don’t Smoke, consume alcohol and non-vegetarian food in the hospital premises.
Don’t bring flowers, bouquets for the patient.
Don’t attempt photography / video shoot in the hospital premises.
Don’t bring children while visiting the patient.
Don’t argue/ fight with the security guards and hospital staff.

Tipping Policy

The management of Velmed Hospital does not encourage tipping. We would kindly request you to refrain from giving any tips either in cash or kind to the staff.